Dated January 2023
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Hockey Farm Website and Farm Jam mobile app - especially when you use these services to book services, and buy products and tickets.. Please read this policy in full before you use our website. If you do not accept these terms of this policy, please do not use these services. Your continued use of this site or app confirms your acceptance of this policy.
We Respect Your Privacy!
“Personal Data” – Personal Data means data about a living individual who can be identified from those data.
“Usage Data” – Usage Data is data collected automatically either generated by the use of our website or app, or from the service infrastructure itself (for example, the duration of a page visit).
“Cookies” – Cookies are small files stored on your device (computer or mobile device).
”Data Processors” – Data Processor means any natural or legal person who processes data on behalf our behalf. Such as our accounts staff, etc.
”Data Service Providers” – These are third-party companies who store, transfer, or process any data on our behalf. We may use the services of various Service Providers in order to process your data more effectively. Such as our website hosts, or accounting software providers, etc.
“Data Subject (or User)” – Data Subject is any living individual who is using our service and is the subject of Personal Data.
INFORMATION COLLECTION AND USE
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
Your Full Name
The names of your Family Members
The information you supply to us is done voluntarily by you. However, some information is marked as required in our data collection forms, as without this information we will be unable to supply you the service or product you are requesting.
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
Tracking & Cookies Data
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
We may also collect information that your browser sends whenever you visit our website or when you access the service by or through an app on your mobile device.
This Usage Data may include information such as your computer’s IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
USE OF DATA
The Hockey farm uses the collected data for various purposes:
To provide you with any services or products you have specifically requested.
To bill you and monitor payments, if applicable.
To monitor the usage and improve our websites, app and social media sites.
To notify you about changes to our events and services.
To allow you to participate in new and interactive features to provide customer support.
To gather analysis or valuable information so that we can improve our events and communications.
To detect, prevent and address technical issues.
To provide you with news, special offers and general information about our events or event partners about that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
RETENTION OF DATA
The Hockey Farm will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our websites, Apps and social media sites, or we are legally obligated to retain this data for longer periods.
TRANSFER OF DATA
Your information, including personal data, may be transferred to and maintained on web servers located outside of the country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
DISCLOSURE OF DATA
Disclosure for Law Enforcement
Under certain circumstances, The Hockey Farm may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Hockey Farm may disclose your personal data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of The Hockey Farm
To prevent or investigate possible wrongdoing in connection with our services
To protect the personal safety of users of or websites, apps or social media sites
To protect against legal liability
Third-Party Service providers
In some cases we will need to pass on your personal data to a third-party in order to facilitate the provision of the service or product you are requesting. For example, an entry to a tournament or competition run by another organisation. Wherever this is the case, it will be specified.
SECURITY OF DATA
We have taken steps to help ensure your personal information is safe. However we cannot guarantee 100% the security of all transmissions or personal information, especially where the Internet is involved. Notwithstanding the above, we will take reasonable steps to:-
make sure that the personal information we collect, use or disclose is accurate, complete and up to date;
protect your personal information from misuse, loss, unauthorised access, modification or disclosure both physically and through computer security methods; and
destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection.
However, the accuracy of personal information depends largely on the information you provide to us, so we recommend that you:
let us know if there are any errors in your personal information; and
keep us up-to-date with changes to your personal information (such as your email address). If you are a registered member of our website and app, this can be done in the your profile section.
YOUR DATA PROTECTION RIGHTS UNDER POPIA
If you are a resident of South Africa you have certain data protection rights under the Protection of Personal Information Act. The Hockey Farm aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, send an email to firstname.lastname@example.org.
In certain circumstances, you have the following data protection rights:
The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account profile settings section. If you are unable to perform these actions yourself, please contact us by sending an email to email@example.com in order for us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where The Hockey Farm relied on your consent to process your personal information.
You have the right to complain to Information Regulator about our collection and use of your Personal Data. This can be done by email to PAIAComplaints@inforegulator.org.za. Or, for more information send an email to firstname.lastname@example.org.
Please note that we may ask you to verify your identity before responding to any requests.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the websites, App and social media sites on our behalf or assist us in analysing how our websites, App or social media sites are used.
These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyse our services.
Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our websites. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.
LINKS TO OTHER SITES
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Any data interaction we have with anyone under the age of 18 (“Children”), must be done with the full consent of their parent or guardian. We will not knowingly collect personally identifiable information from anyone under the age of 18 without that consent. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.